Consulting services that will market and grow your business now!
If your company goal is to promote a customer-centered, relationship-driven and business-conscious culture that results in measurable performance improvement, give us a call today or send us a message via our Contact page! We respond to all inquiries within 24 hours.
Our Approach
Our approach is simple and yet effective.
Assessments
Each organization is unique with respect to industry, vision, culture, challenges and objectives. We expect that. Thus, we take the time to learn all there is about the company and its customers through a comprehensive assessment to gain a full understanding of the business and its needs. So whether your goal is to create, expand, outsource or simply optimize an existing call center, we can help.
SMART Programs
LTMA Consulting collaborates with c-suite stakeholders and leadership to create SMART (specific, measurable, attainable, realistic, time-bound) programs that are tailored to each organization. We use agile methodology and earned value management techniques to ensure success.
Forecasts
Once we execute a program, we take to various forecasting models to stay ahead of the game. By doing so, we gauge growth. We proactively evaluate the project’s health and show you the ROI each step of the way.
(305) 647-9004
WHAT OUR CUSTOMERS SAY ABOUT OUR SERVICES
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Mount Sinai Medical Center
LTMA Consulting facilitated numerous projects through to completion while remaining on-time and under budget. We not only have a more efficient call center as a result, but we have made improvement in patient appointment volume, patient access, first-call resolution, scheduling, and data analytics.
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