Call Center Consulting | Engagement Management

Mission Statement

Our mission at LTMA Consulting is simple: to raise the industry standard. We are passionate about call centers and value based service and believe that customer satisfaction is imperative to ensuring an organization’s success. That is why we strive to build and rebuild customer-driven call centers that foster collaboration and promote positive customer interaction.


Our Experience

After 14 incredibly successful years in the call center industry, we chose to share our passion by helping others. Founded in early 2017 by CEO, Alex E. Yepez, LTMA Consulting stands for Less Talk, More Action Consulting. Based out of South Florida, we are striving to be recognized as the highest-ranking call center consulting company in the state by working with various customers and industries to remarkably improve call center performance and customer satisfaction.

Have Questions? Please Call Us

(305) 925-7741

Services

Consulting Services

We offer a unique set of industry best-practice solutions and tailor them to meet your needs. We do not believe in the “one size fits all” ideology. Our focus is on ensuring we meet your business objectives by introducing new ideas in the form of project-based offerings that you can leverage and benefit from.

Our Team

Our professional, tenured consultants are highly skilled experts and have over 25 years of experience in optimizing call centers. We work in a collaborative way with your talented executives, management, and staff to make measurable differences in your call center.

Contact Us

Call or message us today! We enjoy hearing from new and existing customers as to what challenges or opportunities you are faced with and what we can do to help. Contact Us Today!

Where does their loyalty lie?

The success of any company can be directly linked to brand loyalty. Unfortunately, an underperforming call center can have a major impact in how a customer perceives that company and whether or not he or she chooses to remain loyal. Is your call center sharing your company’s values? Have you implemented ways in which to effectively communicate with your customers? Are your call center employees exceeding expectations and providing a positive experience?

At LTMA Consulting, we understand the importance of customer satisfaction, and we know that these questions are just the tip of the iceberg. However, case studies show that call center employees often feel overworked, underappreciated and underpaid, and these sentiments translate into poor customer interaction.

We believe that organizations like yours value the people that work for them as much as the consumers that drive their bottom line, which is why LTMA Consulting offers a wide range of consulting services that support your business from the inside out.

LTMA Consulting embraces your idea of success, which is why we take great interest in learning about your company, its history and practices in order to create a customized, forward-thinking process that aligns your people, culture and overall vision. The result is better performance, reduced cost, higher efficiency, customer satisfaction and retention and increased ROI.

According to the Temkin Group, a leading customer experience research firm, companies that invest in enhancing their customer experience can expect a 70% growth in earnings within three years. So, don’t put this off any longer. Invest in your company’s future by investing in your call center. Your customers will appreciate the difference…

   

Our Services

LTMA Consulting offers premier call center consulting services (and engagement management) to any business experiencing a pain point. Our extensive experience allows us to identify and cure problems within any industry, and we are experts in a few niches – namely travel, hospitality, healthcare and third party administration. From comprehensive assessments to full engagement management, we offer a wide range of consultation and change management services geared to helping all companies reach their ultimate goals.

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Our Services

LTMA Consulting offers premier call center consulting services (and engagement management) to any business experiencing a pain point. Our extensive experience allows us to identify and cure problems within any industry, and we are experts in a few niches – namely travel, hospitality, healthcare and third party administration. From comprehensive assessments to full engagement management, we offer a wide range of consultation and change management services geared to helping all companies reach their ultimate goals.

Why LTMA Consulting?

LTMA Consulting understands how important it is to run an efficient, cost effective and customer-oriented call center. We know what it takes to improve processes that effect real transformation. More importantly, we believe that your success is a reflection of our efforts, and we want you to grow! We take action and refer to our extensive experience in industries such as hospitality, insurance, client servicing and outsourcing – to name a few – to bring you solutions that ensure your success. After all, our company was founded on that very principle: “less talk, more action.”

Don’t put this off any longer. Give us a call! Experience what it’s like to improve your service levels, to employ better practices and to reconnect with your call center.

Why LTMA Consulting?

LTMA Consulting understands how important it is to run an efficient, cost effective and customer-oriented call center. We know what it takes to improve processes that effect real transformation. More importantly, we believe that your success is a
reflection of our efforts, and we want you to grow! We take action and refer to our extensive experience in industries such as hospitality, insurance, client servicing and outsourcing – to name a few – to bring you solutions that ensure your success. After all, our company was founded on that very principle: “less talk, more action.”

Don’t put this off any longer. Give us a call! Experience what it’s like to improve your
service levels, to employ better practices and to reconnect with your call center.

Have Questions? Please Call Us

(305) 925-7741

WHAT OUR CUSTOMERS SAY ABOUT OUR SERVICES

  • Mount Sinai Medical Center

    Mount Sinai Medical Center

    LTMA Consulting facilitated numerous projects through to completion while remaining on-time and under budget. We not only have a more efficient call center as a result, but we have made improvement in patient appointment volume, patient access, first-call resolution, scheduling, and data analytics.

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CONTACT US DIRECTLY

LTMA Consulting

10449 W 32nd Ln,
Miami, FL 33018

Tel: (305) 925-7741

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CONTACT US DIRECTLY

LTMA Consulting

10449 W 32nd Ln,
Miami, FL 33018

Tel: (305) 925-7741

PREMIER CALL CENTER CONSULTING

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Where does your organization need support? At LTMA Consulting, we offer a broad range of services that can be customized to fit your needs. Send us a message today. We can start you on your path to success and look forward to hearing from you.

LTMA Consulting

Miami, Florida, United States

2019 LTMA CONSULTING . ALL COPYRIGHT RIGHTS RESERVED

 

Where does your organization need support? At LTMA Consulting, we offer a broad range of services that can be customized to fit your needs. Send us a message today. We can start you on your path to success and look forward to hearing from you.

LTMA Consulting

Miami, Florida, United States

2019 LTMA CONSULTING . ALL COPYRIGHT RIGHTS RESERVED