CX Flow Redesign
Service
OVERVIEW
The CX Operations Scan uncovers where your contact center is falling short. The next step is transformation. Inefficient processes drain resources, frustrate employees, and leave customers dissatisfied.
Our CX Flow Redesign service takes the findings of our assessment and turns them into measurable results. We reengineer workflows, eliminate waste, and design streamlined processes that reduce costs, accelerate performance, and improve both customer and employee experiences. This is not theoretical consulting — it’s actionable, data-driven change.
What it includes:
The CX Flow Redesign engagement focuses on optimizing the way your contact center operates, including:
Workflow Redesign – reengineering broken or outdated processes to eliminate wasted steps and ensure seamless execution.
Knowledge & Training – building structured frameworks so agents have immediate access to the information and coaching they need.
Performance-Driven Practices – embedding best practices that increase first-call resolution, reduce handle times, and improve service levels.
Change Management Support – helping staff adopt new processes quickly with clear communication, tools, and training.
Measurement & Continuous Improvement – defining success metrics and dashboards that ensure changes are delivering the promised results.
What Makes Us Different:
Proven Results – our process improvement work has helped clients save millions, reduce labor hours, and elevate employee and customer satisfaction.
Real-World Experience – our consultants have lived the challenges of contact center operations, not just studied them.
Data-Driven Design – every change is backed by analysis, industry best practices, and benchmarks.
Transparency – we track and share progress in Wrike, giving you visibility into milestones and outcomes.
Guaranteed Impact – if our recommendations are implemented exactly and don’t achieve results, we will restart the work for free.
The Outcome:
By the end of the CX Operations Scan, you’ll have:
A clear picture of your contact center’s strengths and vulnerabilities.
A prioritized roadmap with tactical and strategic recommendations.
Executive-level insights that connect contact center performance to broader business goals.
A pathway to reduced costs, improved customer satisfaction, and higher employee engagement.
Tools & Partners
Contact Us!
info@ltmaconsulting.com
(305) 647-9004
10449 W 32nd Ln,
Miami, FL 33018